Refund policy

Not happy with your purchase? This policy is the same for every product. Ask for a refund from your account (Your account → the license → Request a refund) or contact us.

• Within 14 days of buying: we refund you in full, back to the way you paid.
• After that: refunds are at our discretion, for example if the software couldn't be made to work on your hosting.
• Renewals: ask within 14 days of the renewal date.
• When a license is refunded it's cancelled, and the software stops working with that key.

Refunds go back through the same payment provider and usually arrive within 5–10 working days.